Shipping policy

Thank you for shopping with Luxsupplier. This Shipping Policy explains how we process and deliver orders.

1. Delivery Areas

We currently offer shipping within the United Kingdom and may offer international shipping on selected orders.

If delivery is available to your location, the options will be shown at checkout.

2. Order Processing Time

Orders are normally processed within 1 working day.

Orders placed after business hours, on weekends, or on bank holidays will be processed on the next working day.

3. UK Delivery Timeframes

Eligible in-stock items may qualify for Next Day Delivery if ordered before 2:00 PM (UK time), Monday to Friday.

For other standard UK orders, delivery usually takes 1–3 working days.

Please note:
- Next Day Delivery applies only to eligible items and eligible addresses;
- orders placed after the cut-off time will be processed the next working day;
- weekends and bank holidays are not counted as working days.

4. Delivery Charges

Shipping charges are calculated and displayed at checkout.

Any free shipping promotion will be clearly stated on the website or at checkout.

5. Tracking

Where tracking is available, we will send tracking details to your email once your order has been dispatched.

6. Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to courier issues, weather, high seasonal demand, or circumstances beyond our control.

We are not liable for delays caused by third-party couriers, but we will always do our best to assist.

7. Incorrect Shipping Details

Please make sure your shipping address is correct before completing your order.

If an incorrect address has been provided, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

We are not responsible for failed deliveries or delays caused by incorrect address details provided by the customer.

8. Lost, Missing, or Damaged Parcels

If your parcel is lost, missing, or arrives damaged, please contact us as soon as possible at support@luxsupplier.co.uk.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photographs and your order number.

9. Split Shipments

Where necessary, an order may be sent in more than one parcel. If this happens, you will be notified where possible.

10. Contact Us

If you have any questions about shipping, please contact:

Email: support@luxsupplier.co.uk
Website: https://luxsupplier.co.uk/