Shipping policy

1. 1–3 Day Delivery

1. Order is placed
2. Order confirmation email sent
3. Order shipment email sent
4. Order sent for delivery
5. Order arrives in 1–3 working days, please read below carefully
6. Items may arrive in different parcels

2. Christmas Shipping

1. Order is placed
2. Order confirmation email sent
3. Order shipment email sent (within 7 days)
4. Order sent for delivery
5. Tracking sent to you (within 14 working days, Monday to Friday)
6. Order arrives in 4–5 working weeks approx. — not guaranteed, please read below carefully

The timescale provided above is an approximate timescale for both tracking and delivery. During peak periods, our couriers experience significantly higher volumes, which can occasionally extend delivery windows beyond the estimates given. We recommend ordering as early as possible ahead of any occasion to avoid disappointment.

3. Tracking & Delivery Steps

1	Tracking sent
2	Tracking will say "sent to RDC / Royal Mail"
3	Tracking will not update until it lands into the UK
4	Once tracking shows the parcel has arrived into the UK, it should take approx. 2 days for delivery
5	Ordered more than one item? It will come in a different parcel

4. Eligibility & Important Notes

1–3 day delivery is only available on selected items. Please see the 1–3 Day category for the selected items (typically clothing, hats, bags & shoes). These items are shipped via Royal Mail or DPD and you will not be provided with tracking information. This is not sent to you automatically.

Please allow the full timescale above for your order to arrive. If your order doesn't arrive the next working day after your timescale has passed, please send us an email and we will provide tracking for it.

1–3 delivery orders are required to be placed before 3pm to receive the following 1–3 day later (Monday to Friday only). If your order is placed after 3pm, it will be processed the following working day, and you should expect delivery within 1–3 working days after your order is processed. For example, if you place a 1–3 day delivery order on a Friday after 3pm, your order will be processed and dispatched on Monday.

5. Mixed Orders & Shipping Responsibility

If your order contains a mix of items including those not included in the 1–3 day delivery category, these items will be posted separately and should be expected within the current delivery timescales (approx. 4–5 weeks). The 1–3 Day shipping option should be selected when ordering a mix of items.

6. International Shipping

We are pleased to offer shipping to a number of international destinations outside the UK. Delivery times for international orders vary depending on the destination country and the shipping method selected at checkout, and generally take longer than domestic UK deliveries.

Please note that international orders may be subject to customs charges, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or your shipping cost. We are unable to predict what these charges may be, as customs policies vary widely from country to country. We recommend checking with your local customs office for more information before placing an order.

7. Shipping Costs

Shipping costs are calculated at checkout based on the delivery option selected, the destination, and the size or weight of your order. Any applicable shipping charges will be clearly displayed before you complete your purchase, so you always know the total cost upfront. From time to time, we may offer free or discounted shipping promotions, which will be clearly stated on our website when active.

8. Lost or Delayed Parcels

While the vast majority of our orders arrive within the estimated timescales, delays can occasionally occur due to factors outside of our control, such as courier network issues, customs processing, or adverse weather conditions.

If your order has not arrived after the full timescale outlined above has passed, please contact our customer service team with your order number so that we can investigate with our courier partner. In the rare event that a parcel is confirmed lost in transit, we will work with you to arrange a suitable resolution, which may include a replacement or refund once the courier's investigation has been completed.

9. Change of Delivery Address

If you need to change the delivery address for your order, please contact us as soon as possible after placing your order. We are only able to amend the address before the order has been dispatched — once a parcel has been handed to our courier, we are unable to redirect it, and any changes at that stage would need to be arranged directly with the courier by the recipient.

10. Frequently Asked Questions

When will you dispatch my order?

We want you to get your new purchase as soon as possible! That's why we start preparing your orders the following working day. If you place your order during the weekend, we will start processing it on the following Monday. All orders are fulfilled and processed within 5 working days (excluding next-day orders).

How can I track my order?

Tracking information will be sent to you via email typically within 7–10 days of ordering. Once your tracking is available, it may show updates on Royal Mail's website.

Can I collect my order in person?

At this time, we do not offer in-person collection. All orders are shipped directly to the delivery address provided at checkout.

What happens if I'm not home for delivery?

If you are not available at the time of delivery, our courier will typically leave a card with instructions for rearranging delivery or collecting your parcel from a local depot or pickup point.