Refund policy

We may offer you a size exchange for any item you're not completely happy with (this is entirely at our discretion) within reasonable cause, providing the item is returned to us in an unused, unworn, and saleable condition within 7 days of receiving.

All items must be returned in their original boxes and packaging. Do not tape over the box — this will result in the parcel being refused and sent back to you.

If you are unsure about your purchase, please contact our customer service team with any questions you may have. Exchanges are costly to the business, and unreasonable complaints will not be accepted where they could have been prevented.

We aim to process all returns within 5 working days of us receiving the goods. Please ensure that you fill out your returns form in full before sending it back to us, as this will help to avoid any delays with identifying and processing your exchange.

This product is bought on your behalf and shipped to you directly. We do not at any point handle this product ourselves and have sourced these quality goods for you. We act purely as a personal shopper, not a manufacturer. As a customer, you are paying us to locate the quality goods you see on our website, which are then shipped to you.

Please email support@luxsupplier.co.uk with your return request.

Simply follow the instructions on the returns leaflet enclosed in your email and return using Royal Mail. You are responsible for the cost of returning the item to us. If you are shipping an item over £90, you should consider using a trackable shipping service or purchasing shipping insurance — we cannot guarantee that we will receive your returned item.

You will be responsible for the cost of returning the item(s) to us. Follow the returns by post instructions above and return parcels using your local postal services. If you are shipping an item over £90, you should consider using a trackable shipping service or purchasing shipping insurance — we cannot guarantee that we will receive your returned item.

If your order arrives faulty, damaged, or significantly not as described, please contact us within 48 hours of delivery with clear photos of the issue. As the fault lies with us in this case, we will cover the return postage and arrange a replacement or refund as appropriate.

Items that have been worn, washed, damaged after delivery, returned without original packaging or tags, or without prior contact via email cannot be accepted for exchange under this policy.

Where a refund is approved (for example, in the case of a fault on our end), it will be issued to your original payment method. Depending on your bank or card provider, it may take a few additional business days for the amount to appear in your account after we confirm the refund on our end.