Privacy policy

Luxsupplier (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://luxsupplier.co.uk/.

Website: https://luxsupplier.co.uk/
Store name: Luxsupplier
Email: support@luxsupplier.co.uk

For the purposes of data protection law, Luxsupplier is the controller of your personal data unless otherwise stated.

2. Information We Collect

We may collect the following types of personal data:

a) Information you provide directly
- name;
- billing address;
- shipping address;
- email address;
- phone number;
- order details;
- account login details if you create an account;
- messages sent to us by email, WhatsApp, contact form, or social media.

b) Payment information
Payments are processed securely through our payment providers. We do not store full card details on our own servers.

c) Automatically collected information
When you browse our website, we may automatically collect:
- IP address;
- browser type;
- device information;
- pages visited;
- time spent on pages;
- referral source;
- cookie and usage data.

3. How We Use Your Information

We use your personal data to:
- process and fulfil orders;
- provide shipping, returns, and customer support;
- communicate with you about your order;
- improve our website, products, and services;
- detect fraud and protect our business;
- comply with legal and regulatory obligations;
- send marketing communications where permitted by law or where you have consented.

4. Legal Bases for Processing

Depending on the circumstances, we process your personal data because:
- it is necessary to perform a contract with you;
- it is necessary for our legitimate interests, such as running and improving our business;
- we need to comply with a legal obligation;
- you have given consent, for example for certain marketing communications or cookies.

5. Sharing Your Information

We may share your data with trusted third parties where necessary, including:
- Shopify, to power our online store;
- payment service providers;
- shipping and logistics partners;
- IT, hosting, analytics, and website service providers;
- customer support or communication providers;
- legal, regulatory, or fraud prevention authorities where required.

We do not sell your personal data.

6. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that your personal data is protected through appropriate safeguards.

7. Data Retention

We keep your information only for as long as necessary for the purposes set out in this policy, including:
- fulfilling orders;
- maintaining records;
- resolving disputes;
- meeting legal, tax, and accounting requirements.

8. Your Rights

Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- object to certain processing;
- request restriction of processing;
- request transfer of your data where applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at:
support@luxsupplier.co.uk

9. Cookies

We use cookies and similar technologies to operate our website, improve performance, analyse traffic, and support marketing.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or method of storage is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, contact us at:

Luxsupplier
Email: support@luxsupplier.co.uk